Terrible service from MTN N1 City and MTN Insurance

I am a very unhappy client! I have been with MTN for 4 years and this is my first claim I have done with MTN Insurance and will most definitely be my last. My cell phone was ****** on the 3 April 2016 I logged my claim almost immediately and to date I am still waiting on a feedback and a simple courtesy call from either MTN or the Insurance. This week makes it now 4Weeks with no feedback! I am having to call all the time and when someone eventually answered the phone at MTN N1 City, I get fed same BS and no answeres. I am so shocked and very disappointed in the lack of service I am receiving as I have been a loyal customer for 4 years and have paid my monthly fee including insurance fee promptly. My ***