1 reviews | Active since Dec 2016
Terrible Service from MTN Insurance
<p>I have been trying to get my claim processed by MTN Insurance since October 2016. My phone was sent in with the claim forms on the 18th of October 2016 and to this day, I still haven't received my phone back and my claim has not been proccessed. This is a disgrace. I have been calling the MTN Insurance call centre since November and no one is able to give me proper feedback. My phone was already repaired in November but the claim form has not been proccessed. Everytime I call the callcentre I hang on the line for about 15-20 minutes each time or longer before someone answers the call. I upgraded my cellphone contract as I needed a phone seeing that mine went in for repairs and now due to the delay with the insurance claim I will not be able to get insurance for the new phone as it is now 3 months old. </p> <p>Can someone please explain to me how much longer it will take to resolve my current issue with MTN Insurance that has been going on for 3 months now?????</p> <p>This service absolutely unacceptable.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***