Terrible Service from Mtn Insurance!!!

<p>I have MTN Insurance and since my phone got damaged in February 2016 I sent it in for repairs. My phone was collected and sent to Gaunteng. I was not provided with a loan phone as there was not any loan phones available. On the 15 March 2016 I received an email stating that it was uneconomical to repair the phone and that I should contact the number provided ( ********** ) to arrange for excess payment and replacement and that I should do it within thirty days.</p> <p> </p> <p>I have been trying to get through to the MTN Insurance number on countless occasions and have not been able to get througth. I have been to three different MTN stores (Canal Walk, Cape Town, and Golden Acre) to ask for assistance. Everytime they say they logged a call and someone would contact me. It is now the the 15 July 2015 and I have not been helped.</p> <p> </p> <p>To this date I cannot get through to Mtn Insurance. I am loaning friend's phone which I am no longer able to use. I have been paying my monthly installments regularly, however the service I have received has been pathetic.</p> <p> </p> <p>Can someone please help as I don't know what to do anymore? </p> <p> </p>