Terrible Service From MTN head office!!

I would just like to share my terrible experience with MTN. It has been shockingly bad. It is for Ref no: SMC/***. For two weeks now we have had no download speed. I run my business from home and it all hinges on having decent internet speeds. The download speed for the last two weeks has been 0.3megs/ps on a 10 meg uncapped line, according to Ookla Speed tests I run regularly. I reported the matter on the 21st of June. Since then it has been a joke to get feedback. It is a struggle to get through to MTN on the phone on 135. Even if I get through it is normally such a bad line that I cannot hear anything the agent says. I also asked for a complaint to be logged for that but it wasn't done. So yesterday I was at Springs Mall MTN and finally get told that there is nothing they can do??? MTN is aware of the problem. It is a big problem and they are busy fixing it! For me this is totally unacceptable. I am paying R500 a month for what? I am honestly not interested in the problem. I pay for a working line not a line that doesn't work for two weeks and how knows how much longer....... I want my money back, a credit on period I do not have service from MTN. Why should I be paying? This is a problem being experienced across the board by a lot of people and I suggest a good will gesture from MTN. If I was not tied down to a contract I would have already cancelled and moved elsewhere. I CANNOT AFFORD to lose all this time with my work. My business stands still if I have no access to the internet. I hope this matter is resolved and I hope this message can actually be posted with this problem. Joe Dos Santos, ID: ***