Terrible service from MTN

I have been a loyal customer with MTN for the past 12 years, I’ve taken phones, tablets and data contracts.

Majority of my dealings was done at the MTN store in Chatsworth Centre, of which I had good relationships with the staff including Beverly and Rose who always were so pleasant to deal with.

I had taken a made for home 30GB data contract some time ago.

I recently got fibre and didn’t need this package anymore. So I went into the Chatsworth store to cancel the contract, I was advised that there would be an early cancellation fee to which I agreed and was happy to cancel early.

I never got billed the early cancellation and contract remained active. I then called MTN customer service to cancel the contract for me, they advised it was set to cancel and I received the sms saying the contract would be cancelled.

I now have been billed an out of contract rate which is more than double the monthly instalment I usually pay. The contract is still not cancelled.

I called MTN customer service today to enquire what is going on, and they advised that the cancellation request was rejected? But they have no idea why. They also advised that I have to now contact a place called Mondo who will handle the cancellation. Yet they **** and told me the cancellation was processed successfully.

When I asked to speak to a manager, the agent cut the call on me! This is pathetic service!

This has left a very sour taste in my mouth about MTN. I am definitely considering going to another network and cancelling my contracts.