AM
Ayanda M
1 reviews | Active since Aug 2015
12 Aug 2015, 21:33
Terrible service from MTN & breach of contract
Good Evening, my name is Ayanda Mngadi. It is with regret that I'm typing this complaint having been a loyal mtn customer for years. Got a new iPhone 6 from mtn in April this year on a top up my choice 200 contract. From this contract I'm am supposed to receive a certain amount of airtime, data and sms every month for the next 24 months. Since the inception of my contract i have received nothing from mtn and yet every month without fail they take my instalment. I have called the call centre several times and have spoken to 3 different call centre agents. They tell me that they will log my call and give me a reference number, i have two different reference numbers for the same query i.e *** &
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MTN South Africa's replyOfficial
31 Aug 2015, 10:17Hello Aya89,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please note that an amount of R2636.00 has been credited back to your account.
Kindly be advised that going forward, your account should be allocated with the airtime and data as per contract agreement.
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Kind Regards,
Sivuyile
REQ:***
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please note that an amount of R2636.00 has been credited back to your account.
Kindly be advised that going forward, your account should be allocated with the airtime and data as per contract agreement.
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Kind Regards,
Sivuyile
REQ:***
MTN South Africa's reply31 Aug 2015, 10:17
Official
Hello Aya89,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please note that an amount of R2636.00 has been credited back to your account.
Kindly be advised that going forward, your account should be allocated with the airtime and data as per contract agreement.
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Kind Regards,
Sivuyile
REQ:***
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please note that an amount of R2636.00 has been credited back to your account.
Kindly be advised that going forward, your account should be allocated with the airtime and data as per contract agreement.
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Kind Regards,
Sivuyile
REQ:***