TERRIBLE SERVICE FROM MTN

The primary account holder is my father. I am the secondary account holder on whose number upgraded to the Black Friday special of 60 gigs, unlimited calls and sms's in November. The upgrade was done online. Today the notification of the upgrade comes through that it's a data only contract of 15 gigs a month.

The primary account holder is my father who is nearly 80 and can't hold on to speak to MTN for hours. I have tried to call 135 but they want to speak to him but we do not reside together and thus it is difficult to get him on the line.

I've had nothing but trouble since I did the upgrade online and the phone was only delivered on the 4th of January with no communication between the upgrade time to the delivery time.

I am desperate to sort this out and I don't know if your Black Friday special was a **** because now I don't have minutes or sms's and I don't want or need a data only contract. If MTN contacts me I will gladly give them the primary account holders number to sort this mess out. We have been with MTN for many years but your service is appalling.