1 reviews | Active since Jul 2016
Terrible Service from MTN
<p>I gave in my hand set at the Highveld Mall in Witbank on the 22 May 2016. With sevel telephone calls and I went in to the branch to find out what is going on but up to date no answers can be given. If you phone them nobody can answer or you hold on for ages and nobody gets back to you. I also send in a request on their web side with no respond up to date. I realy do not know what to do. I want to cancel my contract with MTN after 15 Years because this service is terrible and unexeptable.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********