EM
Enrico M
1 reviews | Active since May 2015
09 Jul 2015, 11:31
Terrible service from MTN
I paid all the money due on my contract on 30/04/2015.I sent a request through to MTN on 16/05/2015 to cancel my contract.I even got a reference number *** to say that my my request was being processed.The contract was never cancelled and now they expect me to pay more money to them.I will not pay for their incompetence because I requested for the contract to be cancelled well in advance.
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Replies (1)
MTN South Africa's replyOfficial
21 Jul 2015, 11:44Hello EnricoM,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** has been cancelled and migrated to prepaid. The balance due of R510.00 has been written off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** has been cancelled and migrated to prepaid. The balance due of R510.00 has been written off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply21 Jul 2015, 11:44
Official
Hello EnricoM,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** has been cancelled and migrated to prepaid. The balance due of R510.00 has been written off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** has been cancelled and migrated to prepaid. The balance due of R510.00 has been written off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***