GP
George P
1 reviews | Active since May 2015
21 May 2015, 09:49
TERRIBLE SERVICE FROM MTN 5 MONTHS IN A ROW!!!!!!
I changed my cell phone contract in December to a top up contract with mtn. Every MONTH I receive a message saying I have exceeded my credit limit of R800 and my contract is suspended, how is this possible when my contract is R715 per month including insurance???? and secondly my account is in DR of R1600 how is this so. this is going on the 4 month now!!! I complained about this situation 5 months ago yet they debt my account on time but to fix my problem I have yet to hear!!!! This is such terrible service from such a big telecommunication company. highly upset!!! Very quick to take your money but to sort out the problem and credit my account mtn couldn't actually care!!!!
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MTN South Africa's replyOfficial
28 May 2015, 12:07Hello George300,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the credit limit was increased on 21-05-2015.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the credit limit was increased on 21-05-2015.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply28 May 2015, 12:07
Official
Hello George300,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the credit limit was increased on 21-05-2015.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the credit limit was increased on 21-05-2015.
Thank you
Wenzile Masina
REQ:***