TERRIBLE SERVICE FROM MTN

hi, please can someone follow up on my complaint as MTN, just dont seem to care, my query has been on going since February 2018, alice van der merwe, you responded that you waiting for the billing dept to advise, yet nothing to date has been done, neither has Mtn contacted me or resolved my query up till now. I cannot believe such a big company, cannot resolve something simple, and I assure you, that once my contracts terminate, I will be taking my business elsewhere. I would prefer someone from mtn contact me on my number ********** Thanks for nothing so far. Z .Motan

alice your responded 22 may 2018,

I UPGRADED TWO OF MY LINES IN DECEMBER LAST YEAR, BOTH LINES CAME with 30gigs, at 10 gigs for three months, we only received 10 gigs for two months, I have been requesting that this be rectified and complaining at the Mtn westgate store, I also went to the MTN offices in 14th avenue, I dealt with Zita, all the logs was resolved by MTN, but nothing resolved on my side, I have been complaining or trying to resolve this issue since 16/02/2018, and up until today I have no response of feedback, everytime I go to the westgate mtn store, they say they unable to assist as I have to wait for the billing dates.Zita at Mtn offices 14th avenue, gave me his number and was whattsapp-ing him, but he reads my messages and don't respond.My account is always paid up to date, yet this is the service we get as no-one can rectify my request/complain or not even come back to me with feedback, all my time and effort taken to resolve this, yet the MTN STAFF I'm DEALING WITH, DONT REALLY CARE ABOUT THE CUSTOMER, Yolanda at westgate tried to assist me, but said that all my request has been resolved and closed on there system. we have had four bill runs, that takes place on the 14th of every month, yet I'm still waiting for feedback or a resolution to my queries, This is ridiculous and un acceptable, as soon as my contracts come to an end, ill be moving service providers. MOST OF THE TIME I HAVE NOT RECIEVED A REFERENCE NUMBER. Please can I get some assistance urgently. Thanks Regards Zeid Hi I APPRECIATE The reply, but how much longer is this query going to take to be resolved, I have been dependant on Zita in the 14th avenue offices as well as the mtn store in westgate, yet the response given now shows that nothing was done previously. KINDLY GIVE ME AN ESTIMATE TIME IT WILL BE RESOLVED. tHANKS hi, please can someone follow up on my complaint as MTN, just dont seem to care, my query has been on going since February 2018, alice van der merwe, you responded that you waiting for the billing dept to advise, yet nothing to date has been done, neither has Mtn contacted me or resolved my query up till now. I cannot believe such a big company, cannot resolve something simple, and I assure you, that once my contracts terminate, I will be taking my business elsewhere. I would prefer someone from mtn contact me on my number ********** Thanks for nothing so far. Z .Motan