zK
zaid K
1 reviews | Active since May 2014
17 Aug 2017, 12:13
Terrible service from MTN
Hi
I dropped of my faulty I phone at MTN store in cresta on the 02/08/17. It is two week later and I have not have had any feedback what so ever. The after sales contact centre has no record of the phone and it is not booked in as yet. I am also unable to contact the store in Cresta as they have been answering there phones for the past 3 days.
I am very disappointed as I have not had a phone for 15 days and I am sure MTN will still bill me for the full month.
Really not sure what to do...................................
Regards M. Chothia
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Replies (1)zK
zaid K's updateReviewer Update
21 Aug 2017, 13:40Hi
The least you could do is call and inform us of the delay!! The lack of communication from a communication company is startling. I am now without a phone for 19 days and will still be expected to pay the monthly subscription even though I have not received the service. CAN YOU PLEASE CALL ME TO EXPLAIN TO ME WHAT IS HAPPENING!!
zK
zaid K's update21 Aug 2017, 13:40
Reviewer Update
Hi
The least you could do is call and inform us of the delay!! The lack of communication from a communication company is startling. I am now without a phone for 19 days and will still be expected to pay the monthly subscription even though I have not received the service. CAN YOU PLEASE CALL ME TO EXPLAIN TO ME WHAT IS HAPPENING!!