ER
ESTER R
1 reviews | Active since Apr 2015
08 Apr 2015, 15:52
Terrible service from MTN
It is IMPOSSIBLE Nto get through to MTN's Customer Services or to their Johannesburg Office. We needed an itemised bill and firstly were told it wd take 2 - 24 hours. Then that it wd take 3 - 5 working days. After nearly 2 weeks I had to drive from Pretoria to Jhb offices to get the bill.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Apr 2015, 15:52Hello Ester1#,
Thank you for taking the time to raise your concerns with MTN.
The itemised billing you required could only be retrieved after the April invoice closed on the 20th and this should have been explained to you from the onset, please accept our apologies for this breakdown in service delivery.
Since the 20th April has now passed, the matter has been escalated to the relevant team for their urgent attention just in case you have not as yet received the itemised billing.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
The itemised billing you required could only be retrieved after the April invoice closed on the 20th and this should have been explained to you from the onset, please accept our apologies for this breakdown in service delivery.
Since the 20th April has now passed, the matter has been escalated to the relevant team for their urgent attention just in case you have not as yet received the itemised billing.
Regards
Mary
REQ:***
Best regards,
MTN South Africa's reply23 Apr 2015, 15:52
Official
Hello Ester1#,
Thank you for taking the time to raise your concerns with MTN.
The itemised billing you required could only be retrieved after the April invoice closed on the 20th and this should have been explained to you from the onset, please accept our apologies for this breakdown in service delivery.
Since the 20th April has now passed, the matter has been escalated to the relevant team for their urgent attention just in case you have not as yet received the itemised billing.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
The itemised billing you required could only be retrieved after the April invoice closed on the 20th and this should have been explained to you from the onset, please accept our apologies for this breakdown in service delivery.
Since the 20th April has now passed, the matter has been escalated to the relevant team for their urgent attention just in case you have not as yet received the itemised billing.
Regards
Mary
REQ:***
Best regards,