1 reviews | Active since Jun 2017
TERRIBLE SERVICE FROM MTN
<p>SADLY, HAVING HAD TO MOVE MY CONTRACTS AWAY FROM MTN, DUE TO THEIR CONSISTENTLY BAD SERVICE AND LACK OF ETHICS IN RESPONDING TO MY QUERIES OVER A LONG PERIOD OF TIME, THIS BAD SERVICE EXPERIENCE CONTINUED EVEN AFTER THAT. WHILE MY PHONE CONTRACTS HAD BEEN MOVED, I STILL HAD A DATA CONTRACT AND I-PAD SIM WITH MTN. ONLY TO FIND THAT ***** HAD BEEN COMMITTED ON THESE NUMBERS - IN TERMS OF PHONES HAVING BEEN ISSUED ON MY NUMBERS. HAVING SOURCED THE STORE AT WHICH THE ********** TRANSACTIONS TOOK PLACE, I WAS THEN NOT ONLY FACED WITH TRYING TO ENSURE THAT THE ***** WAS ADEQUATELY ADDRESSED - WHICH, SADLY HAS NEVER HAPPENED, AS FAR AS I'M AWARE - BUT THEN ALSO FACED THE NIGHTMARE OF ACTUALLY HAVING TO GET THE ********** AMOUNTS DEBITED TO MY ACCOUNT REFUNDED. AFTER MONTHS OF BATTLING AND BEING ISSUED WITH ONE REFEREMCE NUMBER AFTER THE NEXT, WITHOUT ANY FEEDBACK ON ANY OF THEM, I FINALLY RECEIVED CONFIRMATION FROM MTN THAT AN AMOUNT OF R3 800 WAS TO BE REFUNDED TO ME. THAT HAPPENED MORE THAN SIX MONTHS AND MANY, MANY CALLS AT MY EXPENSE AGO. YET, TILL TODAY, NO REFUND OF THE AMOUNT OWED TO MY BY MTN. SO, WHILE I'M NOT SOMEONE WHO ENJOYS OR MAKES A HABIT OF COMPLAINING, THIS CANNOT BE DESCRIBED AS ANYTHING BUT THE WORST AND MOST ********* CLIENT SERVICE I HAVE PERSONALLY EXPERIENCED. AND, WHAT'S MORE, AFTER MORE THAN A YEAR OF TIME, IRRITATION AND CALL COSTS, I HAVE STILL NOT BEEN REPAID THE MONEY THAT MTN AGREED WAS OWING TO ME</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly reply with your ID number or account number in order for us to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly reply with your ID number or account number in order for us to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***1
The account numbers that the ***** was committed on are ********** 407 and ********** 560. However please note that, as I understand it, these are no longer active in my name - having been closed following the incident. All the history of the incident/complaint are however on your system, attached to these account numbers - with a year of unsuccessful enquiries from my side
The account numbers that the ***** was committed on are ********** 407 and ********** 560. However please note that, as I understand it, these are no longer active in my name - having been closed following the incident. All the history of the incident/complaint are however on your system, attached to these account numbers - with a year of unsuccessful enquiries from my side
So it's now been five days since I provided MTN with the requested account numbers, which they requested in order to address my complaint
And, surprise, surprise, absolutely nothing from them since their initial response - requesting this information. Absolutely nothing further. Typical of the service they're best known for
I was once told by someone that used to work for MTN that they follow a strategy of trying to actually wear clients who raise issues or complaints down, in the hope that they'll eventually tire and give up. Being something with no confirmation of truth and being too ridiculous to actually even contemplate being true, I discounted it. However, having been through what I have for the past year or more, it' s appearing to me to be more and more likely that it just may actually be true
So where to from here for me now. Looks like they respond immediately, for appearance sake, on the site. However, that response is nothing more than yet another request for information or whatever - again nothing concrete by way of actually, constructively addressing the issue at hand. Then, as appears to be the case here, nothing
I'm waiting for a meaningful response to my query and for an indication of when the money you acknowledged was due and payable to me many months ago, will actually be paid?????
Let's see how long I need to wait and what response I'll actually get from MTN this time
So it's now been five days since I provided MTN with the requested account numbers, which they requested in order to address my complaint
And, surprise, surprise, absolutely nothing from them since their initial response - requesting this information. Absolutely nothing further. Typical of the service they're best known for
I was once told by someone that used to work for MTN that they follow a strategy of trying to actually wear clients who raise issues or complaints down, in the hope that they'll eventually tire and give up. Being something with no confirmation of truth and being too ridiculous to actually even contemplate being true, I discounted it. However, having been through what I have for the past year or more, it' s appearing to me to be more and more likely that it just may actually be true
So where to from here for me now. Looks like they respond immediately, for appearance sake, on the site. However, that response is nothing more than yet another request for information or whatever - again nothing concrete by way of actually, constructively addressing the issue at hand. Then, as appears to be the case here, nothing
I'm waiting for a meaningful response to my query and for an indication of when the money you acknowledged was due and payable to me many months ago, will actually be paid?????
Let's see how long I need to wait and what response I'll actually get from MTN this time