1 reviews | Active since Jun 2010
Terrible service from MTN
I have filled out 3 different forms now for better Signal here at my house and by the vaal, still to date nothing has happened, no feedback and guess what, the signal is still terrible, right now, I just got a speedtest of 0.29Mbps download and 0.39Mbps upload on LTE!!! my iPad on 3G has just 2 bars and no throughput at all!! my DSL is through Afrihost which is MTN backbone and im getting the same speeds on DSL, im not able to connect to anything, completely unusable DSL and 3G/LTE! this is completely ridiculous! then 30min hold trying to call the MTN call centre, right now im writing this on a vodacom 3G card and it is working perfectly!!! this is the only way im able to connect and work now is thanks to vodacom!! Fix your network MTN otherwise im taking my 5 Contracts and going to Vodacom! oh by the way i stay 3 KM from the MTN head office and 500m from a tower!!!!!
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Thank you for the information provided as the same has been forwarded to our coverage management and coordinator respectively. They will investigate to provide feedback to you and a way forward in this matter. We would like to assure you that we are constantly looking at ways of improving our service to avoid any further inconvenience.
Regards
Lorraine
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Thank you for the information provided as the same has been forwarded to our coverage management and coordinator respectively. They will investigate to provide feedback to you and a way forward in this matter. We would like to assure you that we are constantly looking at ways of improving our service to avoid any further inconvenience.
Regards
Lorraine
REQ:***