terrible service from desmond coetzee mtn retentions

On the 15th of april i app**** for an upgrade via the mtn number. 1stly i was not able to do it via the website or app as it gave an error that i was not due when in fact i was after contacting customer services.

spoke to a gentleman desmond coetzee(who is mentioned on this platform as excellent to work with) he had processed everything and confirm my details and all would be set rolling. 2 days later i get an email that the application is being processed, i receive sms's that authenticication is going through.

a week later nothing has happened, i send desmond an email and i start getting the sms's again for authenticication i email desmond again and he tells me to ignore it as he is busy processing the upgrade. days later and nothing happened as yet. so i call the retentions department and desmond is unavailable. i tell the consultant that i've been waiting days with no feedback which consultant says they'll leave a message and copy in the teamleader. few days later still nothing. so i try to call again to do speak to someone else to assist with the upgrade but they can't as it's already in the pipeline. again no response or calls from desmond coetzee.

i received a call last week from another consultant as desmond is "off sick" but they tell me that the account is in arrears and my otp is not going through to finalise the upgrade. i asked them to confirm what is in arreas in which they say they will get back to me.

i'm still waiting.