Terrible service from customer care enquiries

was trying to enquire about my account with customer care, firstly my wait to be assisted was to long, then the person assisting me had no knowledge as she had to keep putting me on hold to go and ask her supervisor, after coming back with numerous different explanations, i asked her to rather put me through to the supervisor as i am waiting more than talking about the problem, she then put me on hold again to ask the supervisor if i could speak to her which the reply was that she is going into a meeting and that it is what she said to me and that's that...which i said to her it is not making sense to me and that she has changed her explanation more than once, she said to me that i am not giving her the opportunity to talk and i am confusing her...welllllllll if i am trying to understand all the hogwash she spoke i am going to lose my sense of humour.....i have sinse sent a message on twitter at 12:00 with no reply...i also e-mailed customer care as well as sharecall.....when i contacted the bluff branch they said all account queries have to be made to customer care.