Terrible Service from Capitec & MTN

I've experienced the worst service from MTN. On the 21st I bought R45 worth of Airtime through my Banking App (Capitec) I did not receive said airtime. I contact my bank to advise them of this issue. On the first call I was advised that the matter will be escalated with the bank, I was provided a reference number. A week later I called to advise that I did not receive the reimbur*****t nor my credit for the R45 airtime. I contacted the bank again only to receive another reference number to advise that the matter will be escalated. I called a third time and refused to be advised of a reference number as I had been patient enough. I contacted MTN only to be hung up on, on 2 occassions after explaining my displeasure simply because I wanted to be credited my airtime. To this point I still have not received my airtime from either the bank Capitec nor MTN.