1 reviews | Active since Dec 2017
Terrible service from call centre and legal department
I paid my account in full last week, then waited for activation, but still even today no one called and my phone its still blocked. ive sent tons of emails on Friday and called again on Saturday but still nothing its done. must I wait for a month for my phone to be active. and your consultant are really rude. how long does a person have to wait to have an activated phone. This is annoying, I don't owe you a thing
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal Department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal Department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team