terrible service from a supervisor

<p>I called last week tuesday(04 April2017) withb regards to missing data while the devise is on and i spoke to a consultant who wasnt helpful and i requested to speak to her senior who she refered me to Hlengiwe (supervisor) we spoket for over 30min and the answers she gave me didnt make any sence as all my applications update over wifi also i did explain that i work for an IT indusrty so im well aware of my setting so she advised that she will send an sms with contact details which i then had to send my email address and follow all the steps as the sms was inter active (the sms number was 30988) which i followed all the steps now ive checked my emails since last week but the has been nothing ,then today i call the MTN helpdesk to find out if the is progress and im told the was no action taken and i need to get some forms from her ,fill them up and then email them back to her then maybe the will be a solution and what took my data,i honestly dont understand how data gets to vanish while the pjone is off im even scared on loading data.........Please could someone advise thats knows what happening and knows his or her story tell me where is my data the is no way in hell 50mb of data could vanish while the device the story i got was a lala bye song i need facts as ive also asked for a statement she advised she cant assist with that.............</p>