Terrible service.

Biometric Failure - Manual Delivery Not Actioned - Order Paused for 10 Days.

My home WiFi order is still paused for 10 days due to a failed biometric verification despite me trying everything possible to push for manual delivery.

Timeline: - Order placed: 14 August - Delivery attempted: 18 August- Fingerprint scanner failed (driver confirmed this is a known system issue) - Driver advised manual verification, I began attempting that on the same day. - For past a week I have been calling and sending emails, I am told each time "we will escalate this matter to the point of sales and you will receive further communication" - nothing has happened. - I was promised a call within 48 hours 10 days ago - no call received. - Tracking still shows "Paused". On 27 august

I am a student and I will run out of data within 24 hours. Without this router I cannot complete assignments or access emails to follow up. I cannot afford to keep buying data while waiting for a service I have already paid for.

I have requested for: 1. Immediate change to manual ID verification (ID + OTP) 2. A confirmed delivery date TODAY 3. Alternatively, authorize in-store collection today so I can collect with my ID.

I do not need a generic response. I need a representative or case manager to contact me on ***.

If unresolved by end of day, I will log this with social media.

Regards, Wandile Ncube ID Number: *** Contact number: ***