Terrible Service

Last month around 27th May 2020, I phoned MTN Insurance *** to insure my new Apple iPhone 8 plus 128GB Cash at istore, Sandton and I spoke to Kamohelo Molefe who advised me to send the documents and I did that as per his advice. Kamohelo then responded to my email on the 30th of May 2020 that he will call me back on Monday the 1st. I waited and waited until I decided to call last week around Monday the same number to find out the Status of my phone insurance and I was told it's not Captured on their system and that guy asked for my banking details and all of that but he later told me that he can't get the premium for my device and he would call me back within few minutes until today no call from him. I decided to call again today the same 083 number and that lady told me that they didn't have my information on their system and told me that she will get someone from Sales to call me back. I received a call 30 minutes later from the number *** but this lady after I have given her my information and the ticket number: Ticket ID: 748688 she then offered to call me back again she want to source some information.

I really don't know what is happening at MTN my device is still not covered, what do I need to do exactly? Write to your CEO? Come on MTN this kind of service I didn't expect it from you I have been with you for more than 17 years and you doing this to me. Can somebody call me back and assist me please. Thank you.