Terrible service ever from MTN..

<p>on wensday the 18th of may 2017,at 11:21 i received a call from a guy telling me he works at MTN,this is the number he called me with ********** ,he told me that some 1 is attempting to do a sim swop with my number,and asked me if i had knowledge of that ,i said no,he said he needs to ask m a few security questions that will help to stop the sim swop from continuing,he asked me all questions asked when performing a sim swop,little did i know that this guy is doing a sim swop already,so around 1 oclock i noticed that there is something wrong with my fone,so i thought it was probably network problems,i rebooted my fone 3 times with no luck,so i called back the number the guy used,to my suprise it was an Mtn call center,so i explained my story to the agent,so she checked on the system for me,and was told that the sim swop was performed,so i told her i no knowledge of that ,so she transferred me tp 173,where they deal with sim swops ,so i spoke to another agent,so the agent told me she will do a sim swop for me,so i asked how can some1 do a sim swop without my knowledge?i was told its probably **********,my concern is that ********* is working at MTN,because i called the number back ,its MTN call center,so the lady said my number will take 2 -24 hours to be active,then thursday morning i called again just to check o n the progress because my number was still not working,they checked on the system and said its still on process,so after a few hours as 24 hours had passed already i called again and was told a different story ,i was getting worried now,i spoke to 6 agents from MTN all telling me a different story,so i asked to be transferred to a supervisor,they did and i explained the long story from scretch,so he told me that this is a rare case,so i was suprised that why didnt they him from the start my situatiation,because i was mad at that time,he told that i need to do an affidavit to confirm that it is indeed my number,i said but if i have to go to all the trouble of going to the police station what are they doing on their side??i told him im not happy now,cant he check on the system who called me at 11;21 from MTN,with this number? ********** 243,because it was an inside job,and all calls are recorded we know,he said he cant do that,but why because he is a supervisor,,i became more confused and frustrated,it was 26 hours hours,my fone still not working,he gave me an email address to send the documents,the email was not working,,then i decided to call again and spoke to a lady by the name of Wendile,to my suprise she did not see anything on the system about the sim swop revesal,she was suprised that i called the day before for assitance,so i started everything with her again,with a little hope,i was really tired of calling,so it had not passed even 2 hours and my fone was working again,there is something fishy about Mtn,and i used my office line to call them imagne how much it costs?the trouble i had to go to,with the problem they created,does it mean MTN has ********** inside??im scrared of this number now,i have been using it for 15 years,but im going to port it to vodacom today..im really disappointed at MTN..to those using MTN beware and good luck..i spoke to Chantal,siphesihle,Nolwandle,Nomfundo,simon,siyabonga and bongani,without any help..its a bad experience and will never forget it..bye Mtn..</p>