Terrible service even after 10 years of being loyal

<p>Amongst other unresolved issues with MTN, the last straw is the once off 5GB I loaded on Sunday and to my surprise after it didnt go through I called & explained that they must check what happened as I dont want the data to get loaded TWICE, but of course it was loaded twice. Now I have requested it since Monday to get it reversed, reference # ********** after many calls that i get put on hold for over 16mins and the line just goes dead. I am told i should wait for the 2nd when my bill closes. I dont know what that has to do with MTN reversing the data. the other thing this data expires to quick in 2months. I am not willing to pay for the data because of an error not created by me. Unless this data expires in 6months or longer i want it reversed. The second problems i had an insurance claim in October 2016, despite having insurance access buster i was still made to pay access before recieving the phone from repairs. Till this day I am still waiting for my refund. I am at my wits end with MTN. I pay my account on time every month, but the service I am recieving is utterly disgusting. Sometimes i have to call in twice during the month because my line gets suspended and when i ask, I am told there is a network problem. PLEASE REVERSE THE ONCE OFF 5GB THAT YOU LOADED TWICE. I AM NOT PAYING FOR IT. ITS STILL IN MY PHONE</p>