Terrible service delivery

My new phone was ****** on the 09th October 2025, this in itself is a huge inconvenience amongst many other not positive things. After reporting to the police station and doing the necessary we went to MTN to report further and to get a sim swap done. It must be said that the staff here at Clearwater Mall were incredibly helpful at the branch. I am not sure who does the sim swap story but all channels advise this service takes 2-24hours I have now been waiting for over 60 hours!!! You read it 60 hours, this is beyond disgusting I went in to the branch a second time to check if further documentation etc was needed and they advised that it wasn't. Why is this taking so long, this is affecting my work and my daily life not being able to so much as make a call on my old phone.

Come on MTN surely you can do better!! The communication channel and feedback is non existence, your 135 channel is not helpful when you can actually hear the staff, no matter what phone I phoned from it was close to inaudible!

I want my number sorted so I can go back to normal