TERRIBLE SERVICE -CANT GET THROUGH TO ANYONE

As i was ****** a week ago, I had to make an insurance claim (through MTN).<br> <br> The procedure is that I have to contact insurance to find out if my claim has been processed.<br> <br> However, i cannot get through to them!! If i phone a call centre, they cannot help me as they are not linked to the insurance providers. They cannot hand me over to a manager as \managers/supervisors do not take calls". The lady at the call centre also said that she does not have a head office number.<br> <br> WHO AM I SUPPOSED TO CONTACT?<br> <br> I have no had a phone for a week now and it is ridiculous. Even considering moving to CellC now. Very disappointed with this service and will definitely not be using the insurance at MTN anymore."""