TERRIBLE SERVICE BY MTN

On 5 January 2021 I upgraded. This after asking the consultant not less than three times to confirm what is included in the upgrade contract to confirm that I we are on the same frequency. It was then that we proceed with the upgrade. When the minutes and data was loaded on 27 January, half of the things I've upgraded to has not been loaded. Since then I spent almost one full day on the phone to get an answer from them. Every time someone else is helping, a ticket is opened, promise of a manager that will call back which never happens.

What makes this frustrating is that MTN will call you to offer something as a valued customer. They value you only to get your money. Service from the call centre is BAD. MTN warns you that calls are recorded training and quality purposes - bull it is there to protect them not to upgrade the quality of service.

No manager is willing to address a problem.

Maybe I should stop the debit order - I know they will suspend my service , but the bottom line is that their service is really s@##@. Please stop telling people that you do care as you don't

Thank