Terrible service

Dear MTN:

I have been calling several times a day for the past 2 weeks; I have sent emails as well, all to no avail.

I want to pay my account, and find out where my order is for the x2 Huawei P30 phones that I've ordered through you. I have phoned your tracking department and DSV tells me you have no even sent them the packages of yet??? How is this possible?

I was given this reference: *** and told that my query has been resolved and marked as closed?

How is this resolved?? You have not yet sent a debit order nor my phones?

Please come back to me regarding the above.

I am not impressed with the service I am receiving.

Kind regards, Chris