Terrible service

To whom it may concern: I have been on an ongoing battle with MTN since the 19th October 2020

They have been pushing me from pillar to post

I will start from the beginning mtn called me 19th oct for me to take out an upgrade I thought it was my usual black Friday deal so I accepted within 10 min I was advised that it is not black Friday deal so I called mtn customer care to cancel the upgrade they advised they cant do anything so they transferred me to sales they cnt do anything as well I need to speak to the outsourced company which they dont even have the details for I asked them how is this possible as I am an mtn customer and this isnt the right service I am getting. I called customer care again a lady sent an email to mpower asking them to cancel my upgrade. A lady by the name of kavita rambaruth called me shes the manager and advised that she will speak to them to cancel my upgrade as she sees it already went through this was within the 24hour cancellation period she advised she would call me with an update 3.days went by I called customer care they dont know who she is nor do they have the outsourced company contact details yet again transferred from this place to the next. I complain on hello peter and on fb and the complaint department with mtn Fb messenger all they keep saying is that they will transfer it to sales and theres nothing they can do to help Hello peter hasnt responded up until to date I keep calling customer service they can never assist and always rude A lady called renal chetty a complaints analyst calls to advising if I want my contract cancelled I told her no I want the upgrade cancelled and I have been suffering with this issue for a while now she said it would be a process but she will contact

I get an email from renall asking me if she can cancel my contract I told her no all i wanted was the upgrade cancelled

Next min I get an SMS saying my contract has been cancelled I tried calling as always no one can get her number or even know who she is. She emailed back saying that it was not her that cancelled I asked her to.find out she ignores me and rather tries to.make excuses like I logged it with so many people and making it as if it's my fault Thereafter find out that it's someone in sales who just cancelled my whole contract without my permission I was furious. But yet again this issue had to.be transferred an escalated to reinstate the contract Renal refunded me the money I used for the upgrade in airtime (which again I didnt agree I.wanted it back into my account) and when I asked her she said it has been.done already

Mtn has been doing there own thing passing the buck from one place to another cannot take any responsibility for their actions yet I have been a loyal customer for years

I spoke to a guy in sales mtn Joshua Weinberg explained my situation to him as I wanted the same deal as an existing black Friday customer which I.have been.if MTN DIDNT CANCEL WITHOUT MY PERMISSION. He supposed to get hold of me he did I eventually tried calling and he answered he advised he will come back with a reference number for.the deal.

I advised him to explain to.his manager my situation. I have been emailing as everytime I call sent everywhere and never can get hold of him as well as no response over email

So is this the way mtn treats their customers

This is utter nonsense I have tried every single way possible to.sort this out all they do is blame the new system and never know who their managers are...

Please could you get someone reliable within MTN to resolve this.

I will send more info upon request I got emails , fb messages as well as references if requested and yourl can pull my voice recordings.

Thank you Tarisha Singh ***