Terrible service at mtn store

On the 16/01/2021. I received the most atrocious service ever. I went to a mtn store in campus square and was assisted by a consultant that was very uninterested in my query, i have been trying to make payments for my mtn contract how ever they consistently do not reflect and it takes weeks to resolve. My numbers gets blocked and i get sms of being handed over to lawyers. I have repetitively called mtn ever since and now since the 4th of January it has not been resolved and i am given extremely long waiting periods, and this is not my problem its not reflecting, from the minute i approached her, had her earphones on, was busy on her WhatsApp with a video call and before i could finish relaying my query she cut me off to tell me she can't do a thing and i must call 135. My only request to her is there no way that she can escalate the matter futher so that it may be addressed to more quickly as mtn will start debiting my account in ridiculous amounts. And atleast find out how much is it to cancel my contract. After she logged into my account she told me it shows red and theres nothing she can do and i must call 135. Which I've been doing, even that morning. Once i stepped out of the store i immediately called 135 and was assisted by Siphumelle Gazu that listened to my query and asked me if i was still in the centre of the mtn store and asked for me to go back so that she my relay to the consultant what to do. I returned to the store and once telling the consultant that I've called 135 and the agent wants to speak to her. I put the phone on speaker and the agent relayed to the consultant that she should log a ticket for the matter to resolved and proof of payment to be sent and if she can't she should atleast send an email. The consultant and the agent literally argued over that matter on my phone. As the consultant was insisting she can't because my account shows red. The agent told her to reboot the system and try again. After a while of the consultant and agent arguing said fine she will reboot and do it again. I heard her say that an agent thinks she can tell her what to do. And i hung up the call. The consultant from then on was very rude to me. She logged into my account and told me to print the proof of payment and come back. When i returned she told me that i cannot say this is my problem and i create and i allow this problem to happen. And that it is my responsibility to check that my payments are successful and allocated to my account. This immediately told me, she did not understand my query at all. And she said i shouldn't do transfers or app payments because it takes forever to be allocated howeverthat being their accesschannels. After that what ever i said she completely ignored me as i am trying to stress that what ever payments i make do not get allocated any time and i end up falling behind and loosing money, and all i need is for this to be attended to more quickly and mtn as whole just messes me around. When she was done logging a ticket for she wrote the ticket number down and bluntly said i can follow up with them. I asked to write down she name which she scribbled illegibly. I said goodbye and thank you to her which she didn't respond to. This was the worst service experience i have ever received and mtn should really work more efficiently with payment queries.