Terrible service at MTN Shelly beach

Very disappointed with the service at MTN Shelly Beach branch. On the 10th of May I initiated a R249 per month month-to-month data contract at the store to which initially i was charged 490 for the first month to which I was told was payment for May and June. Strangely enough, June arrived and i was debited which was confusing to me as i was advised that this was not going to happen. I paid it but from that day going forward i made sure to record all interactions and conversations with these so called ‘service champions.’

Fast for ward to the end of July when I enquired about upgrading this contract as i use it in my home office and my there are a few other people streaming and gaming at the same time to which i was told that they would need to cancel the R249 p/m contract and initiate a new one and this was made to sound as easy and seamless as putting on a pair of socks as the store manager keeps saying “cancel anytime” like it tales 2 minutes when she pitches month-to-month contracts to customers.

Fine, i agree to have the contract cancelled. And before i had it cancelled i asked the “service champion” if i would be debited for August and i was told no i would not (i have this on record). They proceed to cancel the contract and here the problems start. For the first time throughout this whole process, Cyprian the service champion (i use that term very loosely) who was assisting me informs me that i will be without internet for 3 days. I agree.

August debit date comes around and I am debited R249 for a router i sent back and a contract I cancelled. I called the branch numerous times, no one ever answers the phone. I have even called the phone while i was at the store and no one picked it up even though the store was not busy and 2 service champions were busy on their phones.

Anyway, long story short, its been 14 days with no internet, no refund and no feedback unless i drive 30km to the store to be told that the router is yet to be collected. So if it isn’t collected they wont be able to help me i must wait. Bow my issue is that what will happen if this router is not collect? Clearly i will be debited again. Its upsetting to pay for someone else's incompetence. The store from management to service champions are *********** and they don’t care as long as they get paid. You notice it when you walk into the store when they say “next!” And assist you with their phones in their hands.

Very disappointed and defeated i wont even lie. At this point i just want my refund i do not want to deal with MTN ever again.