TERRIBLE SERVICE AT MTN SERVICE PROVIDER

On the 19th May 2022, my prepaid number was suspended. I called to find out the reason, consultant told me that within 7 days it will be sorted. On the 30th May I bought another sim for the very same service provider MTN, on the 01st June the number was suspended again. I called again I was told that the suspension has been removed and I should dial *0330*0000# and switch off the phone after 15min switch it on. Nothing happened on both my sim cards, I then called again I was told to switch off the phone after 20min from the call and nothing happened. I called again consultant told me that I need to take copy of my ID to MTN shop and they will help me.

I have told everyone that I never had a contract with MTN, I have been using MTN service since 2001 and never used any other service provider except this bad service. How can we be treated like this? Why must I take my ID for this nonsense? And worse the Supervisor said will call me as the lady told me that she is working from home so she will request Supervisor to call me. But as the provider is so is the customer service IT'S HORRIBLE. I AM FRUSTRATED BECAUSE EVERYTHING IN MY PERSONAL THINGS ARE LINK TO MY NUMBER OR SERVICE PROVIDER AND NOW I CAN'T DO ANY TRANSFERS BECAUSE OF SOMETHING THAT I DON'T KNOW.

I DON'T WANT TO HATE MTN SERVICE, BUT I AM CONSIDERING OTHER SERVICE PROVIDERS.