Terrible service at Mtn outlet

That shop have unprofessional and rude consultants , I opened up a contract with Mtn in August it was a online purchase but I was told that if I am facing g any difficulties I must go to my nearest Mtn store which is the a Pinecrest mall branch ad I reside in Pinetown.

But not even once I got help from that shop instead they tell me to go to Pavillion branch with an excuse of they don't have a technician.

On my very first visit to the shop I was told by the lady who was wearing a name tag that witten Phiwo to go the Vodacom outlet for the assistance I was requiring.

Today I went there to get help with the eSim I was told to go the Pavilion branch or to come back after 3 hours .

They are all helpless, rude , unprofessional, arrogant and disrespectful to each and every customer.

They scream out loud singing along with music that is also playing on such unpleasant volume , speaking to each other while they serve customers , wow !! I'm still in disbelief of the experience!