1 reviews | Active since Jul 2015
Terrible service at MTN
MTN Direct, Johannesburg call centre. Agent: Siphosetho
Siphosetho upgraded me (G Moodley) to the incorrect contract, I returned the incorrect phone received to the MTN store at The Glen Shopping Mall. Siphosetho managed to get the RMA number from the warehouse, however it has been over a week since I have received feedback. I have called the call centre on numerous occasions whereby I have left messages with other agents who emailed my messages to Siphosetho, Sunil, and Tiny to call me back but to this day no feedback has been received. I have been with MTN for the last 10 years and I have had enough.
I need urgent feedback on ********** 597.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have not as yet received the RMA number from Siphosetho, we have escalated the complaint to the MTN Direct Managers to intervene and solution.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have not as yet received the RMA number from Siphosetho, we have escalated the complaint to the MTN Direct Managers to intervene and solution.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your patience for the complaint to be resolved.
We have received the RMA number for your device and the term date for cell number *** has been reversed.
You may visit any MTN Dealership to assist you with the upgrade.
We have allocated to you R150.00 airtime as a goodwill s credit on cell number *** for the inconvenienced caused. Please check the balance.
You had R13.97 airtime available. airtime now R163.97 .
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your patience for the complaint to be resolved.
We have received the RMA number for your device and the term date for cell number *** has been reversed.
You may visit any MTN Dealership to assist you with the upgrade.
We have allocated to you R150.00 airtime as a goodwill s credit on cell number *** for the inconvenienced caused. Please check the balance.
You had R13.97 airtime available. airtime now R163.97 .
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your call this morning while in the MTN store.
Our apology for the upgrade declined from the store side due to pre-order captured again on the system by MTN Direct after we have reversed the term date with the RMA number received.
Our apology that your emails and calls was ignored and no feedback received from MTN Direct.
I contacted the MTN Direct and had a chat with one of the best agents in MTN Direct she direct me how to resolve this.
She explained to me that the pre-order was done yesterday for the device to be delivered. The device was on its way for delivery today. We have contacted the DSV delivery department and requested that the device should not be delivered to you with order number ***. This device will not be delivered to you.
The MTN Direct Agent explained to me the reason why the store could not capture the upgrade for you this morning. If the order is recaptured the system will reflect as pre-Finalized so the system was waiting for this pre-order to pull through. She checked the system and it reflected finalised, she informed me that the system reflects now finalized the store can assist you now with the upgrade, she confirmed this 3times to me.
The email address to be used to lay a complaint against MTN Direct ***
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your call this morning while in the MTN store.
Our apology for the upgrade declined from the store side due to pre-order captured again on the system by MTN Direct after we have reversed the term date with the RMA number received.
Our apology that your emails and calls was ignored and no feedback received from MTN Direct.
I contacted the MTN Direct and had a chat with one of the best agents in MTN Direct she direct me how to resolve this.
She explained to me that the pre-order was done yesterday for the device to be delivered. The device was on its way for delivery today. We have contacted the DSV delivery department and requested that the device should not be delivered to you with order number ***. This device will not be delivered to you.
The MTN Direct Agent explained to me the reason why the store could not capture the upgrade for you this morning. If the order is recaptured the system will reflect as pre-Finalized so the system was waiting for this pre-order to pull through. She checked the system and it reflected finalised, she informed me that the system reflects now finalized the store can assist you now with the upgrade, she confirmed this 3times to me.
The email address to be used to lay a complaint against MTN Direct ***
Kind Regards,
Alice van der Merwe
Best regards,