1 reviews | Active since Dec 2014
Terrible service at mtn.
<p>I've been trying to change my account from contract to prepaid with MTN but they keep making me hold on the line forever without any feedback. They just say they transfering me through to retentions department but that never happens. Only thing i do is to listen to their boring music on the line till i hang up. MTN is that a delaying tacting so that you can keep billing my account? That's sad and *******.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Please ensure my number ********** 462 is changed from contract to prepaid as i don't have that free time to be listening to your music for hours waiting for someone to answer. Is that what all MTN customers go through? That's terrible.
Please ensure my number ********** 462 is changed from contract to prepaid as i don't have that free time to be listening to your music for hours waiting for someone to answer. Is that what all MTN customers go through? That's terrible.