Terrible service as usual!!!!

<p>I have been battling with MTN Insurance for over a week now to get my cracked screen fixed. As usual, one has to beg and pray to get what they pay for a monthly basis. After being told that it would take a week for people to review my claim (in what world when my debit order is processed seemlessly every month) I exclaimed that that was absolutely unreasonable. The ladies at the call were of no help at all, rather good at filing their nails I am sure. I was put through to a supposed supervisor NDUMISO MAGUBANE- who assured me that I would have my phone back today and as expected NOTHING!!! I call through to the call centre and wait another 20mins just to speak to someone and then ask for NDUMISO- I am told that he is on another line, he will call back. An hour later still nothing, I call again and wait another 20mins to go through, this time I hear one of the agents say to another she is speaking to NDUMISO, when I ask this lady to speak to him she says he is on a call. I insist on holding- she MUTES THE CALL for God's sake she doesnt even put it on hold and I wait another 30mins on the line till I decide to hang up! Long story short MTN- I WANT MY PHONE FIXED AND BACK TO ME!!! THIS IS UNACCEPTABLE, WE PAY FOR YOUR SERVICES, YOU ARE NOT DOING ANYONE A FAVOR!!! THE SERVICE AT THE INSURANCE DEPT HAS BEEN APPALING AND DISGUSTING TO SAY THE LEAST!!! SURELY THERE ARE GRADS WAITING TO BE HIRED AND I THINK THEY WOULD DO MUCH BETTER THAN THE CIRCUS BUNCH YOU HAVE AT THE MOMENT!!!! UNACCEPTABLE PERIOD!!!</p>