AG
Alistair G
1 reviews | Active since May 2015
22 Jun 2015, 10:44
Terrible service as usual
Insurance call centre does not work, cuts off when you try speaking to a consultant. Also they have gotten my name and number wrong on 2 occasions, I have informed them and nothing was changed. Now they asking to collect a loan phone, I never received. I haven't had a phone for over 6 weeks because of your strikes (making your problems the customers!) This is the second hello peter I've had to do because it is impossible to get a hold of anyone working for mtn! Pervious Ref No: REQ:***, I didn't receive the call as promised by Tim.
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Replies (1)
MTN South Africa's replyOfficial
23 Jun 2015, 11:21Hello Allyg120,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
According to our records your claim was approved.
BER - Damages if collected by Smartphone
***......Insurance claim approved:SMPHP***
CLAIM REF NO: 442511
1st Claim Excess: R350.00 (cheque payments are not allowed) payable by You at the Store level
Replacement Hardware: ANYHANDSET VALUED @ R7500.00 Claim Cost
SIM Card Replacement: 1 X SIM Card to be collected by the Client.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
According to our records your claim was approved.
BER - Damages if collected by Smartphone
***......Insurance claim approved:SMPHP***
CLAIM REF NO: 442511
1st Claim Excess: R350.00 (cheque payments are not allowed) payable by You at the Store level
Replacement Hardware: ANYHANDSET VALUED @ R7500.00 Claim Cost
SIM Card Replacement: 1 X SIM Card to be collected by the Client.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply23 Jun 2015, 11:21
Official
Hello Allyg120,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
According to our records your claim was approved.
BER - Damages if collected by Smartphone
***......Insurance claim approved:SMPHP***
CLAIM REF NO: 442511
1st Claim Excess: R350.00 (cheque payments are not allowed) payable by You at the Store level
Replacement Hardware: ANYHANDSET VALUED @ R7500.00 Claim Cost
SIM Card Replacement: 1 X SIM Card to be collected by the Client.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
According to our records your claim was approved.
BER - Damages if collected by Smartphone
***......Insurance claim approved:SMPHP***
CLAIM REF NO: 442511
1st Claim Excess: R350.00 (cheque payments are not allowed) payable by You at the Store level
Replacement Hardware: ANYHANDSET VALUED @ R7500.00 Claim Cost
SIM Card Replacement: 1 X SIM Card to be collected by the Client.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***