Terrible service as usual

I called MTN on 11/02/2015 and spoke to a consultant by the name of Alice to cancel my uncapped internet contract I have with them. She gave me the reference number of *** to confirm that she has sent the mail to the cancellation department to cancel my contract. I have since been away and came back home on the 27th March only to find that the connection is still active. So I went to the MTN store in Centurion mall to query why its still active and they said the cancellation dept. has not yet cancelled my contract and there is nothing they can do in the branch, I have to call the cancellation dept. and query it with them.<br> <br> This is exactly why I want to cut all ties with MTN as I have experienced nothing but bad service from them. They are quick to sell you a contract and take your money but when you want to cancel your contract then they take their time. I cancelled the contract as I cannot afford it anymore.<br> <br>