Terrible service and will not renew contract 2024!!!!

MTN contacted me in October for this great deal for only R20 extra I will receive an extra 40GB with my package. After long discussion agreed since its only R20. Then when I was billed they charged me R200 extra and not R20.

Emailed customer care and after back and forth emails they stated they are charging me that R20 for every month I started the contract. Do you think I received that 40GB for every month charged when starting my contract. NOOOO but hey I still get charged for it.

Then I realised this month that I didn’t receive any talk minutes and that my package was completely changed meaning I only get 40GB a month and defiantly did not agreed apon as I need my talk minutes. Sales person obviously just wanted to close a deal not taking in consideration the clients needs.

Tired of back and forth emails so decided to contact. What a mistake and waste of time. After 45 min online lady listened and stated I must migrate back to old package and she will put me through the correct department. Lerato answered listened for only a minute and cut me off. Then had to phone again waiting a long time online. Immediately requested migration department and wasn’t even transferred to someone and just that I should rate this call.

Sooo frustrated I emailed customer care the problem and last week Wednesday they requested sales admin department to assist me. Do you think after almost a week someone assisted. Noooooo

I am tired of this terrible service and will definitely not renew my contract in 2024 and will not recommend them at all.