Terrible service and unfulfilled promises - AGAIN

On the 24th January I put a complaint to MTN regarding their repairs department HVRC. My 8 month old Samsung was sent off for repairs and was deemed irreparable due to water damage (which when questioned as my phone never touched water or the like, was told to also mean ear sweat, etc) Already a pathetic attempt at an excuse.<br> I requested photo's and a fault report before I would pay the service fee to get my phone back, and after numerous requests on my part, they eventually sent them to me on 8 February. I immediately requested they be sent in a different format as no one I know could open them.<br> They rep**** the following on 10 February:<br> Please note I have logged a request for the pictures to be sent, you will receive them in the next 2-24 hours, reference number is REQ: ***.<br> I trust that the above mentioned is beneficial to you<br> <br> It is again 7 days later (not the promised 2-24 hours) and I HAVE STILL RECEIVED NOTHING!<br> And in the meantime they still have my phone - which, by the way, I have contacted Samsung SA have told me to take my phone to them immediately so that they can review the situation. I will then know if there is any *****, etc involved and will take it further!<br>