Terrible service and tantamount to *****.

I make manual EFT payments on my MTN account and have been doing so for many, many years.

For some reason I made a payment on 28/03/2024 that they show on my statement and then reversed it on 06/07/2024 on the statement.

Since this was an EFT payment and not a debit order there was no rejection or reversal on my bank account. I have even sent the proof of payment through to MTN.

I have been trying to get this resolved for over 2 weeks now and have had my services suspended twice during this process.

Every time I have to explain everything all over again to a call centre agent that has no real idea of what they are doing. Just to get my query escalated.

This is absolutely ridiculous and terrible service!