Terrible Service and System

MTN South Africa is probably one of the most frustrating companies to have to deal with hands down! You were great 15 years ago, but sadly you've changed, and its you not me.

I suddenly went from being a small two contract customer to Legal Dept. overnight today without warning with everything disconnected in case you cannot get hold of me. I am not certain but It looks like someone at the branch I pay over the counter has been pocketing my cash and keeping me connected until now when I hit legal stage and suddenly owe 8K and they haven't recorded a payment since last year Sept/Oct?! Now I need to somehow find the slips to prove I paid :( which I am not good at keeping...sadness. I have no other explanation as to how I have been connected for 6 months without them recording a payment but sending me sms's thanking me for payments I have 'not' been making and giving us monthly contract terms as normal without any communication about arrears etc? Its totally weird!

Also, their system is so outdated as the only way you can communicate with them is via phone (which they have both disconnected) and you need sms OTPs to register on their website (also both disconnected) and the branches have some decent people working there but with no access or power to do anything so there is no real way to get help even if you wanted it without hanging on the phone for about the same time as Home Affairs. Ever heard of email or other ways clients can get hold of you when you cut them off from their phones?

Anyway, pointless rant over, and never thought would say this, but thank goodness for Telkom and Wi-Fi and if anyone wants to save me from MTN (Vodacom Cell C), please let me know as open to suggestions. Thanks