TERRIBLE SERVICE AND SLEEPING ON JOB

Good Day, I went to Mtn Northgate (next to Ackermans) on Saturday 28th.I was helped by a gentlemen who took all my documents and uploaded them and told me he would give me a call once everything was processed. almost 2 hours later i hadnt heard anything and went back to the shop and he proceeded to tell me that there is a bank statement outstanding. If i didnt go back into the shop he would never have phoned me to inform me. I then was \helped"by Patrick (shaved pattern in his hair). he sent Mtn service an email to try speed up the process and again i was told i would be called. again an hour later no phone call. i went back and was told i need to bring the statement. i told the first gentlemen that if i bring it in will this be finalised and he said yes. i brought the statement back within 30 mins. he uploaded everything again and then proceeded to tell me that i will have to wait 2 - 24 hrs for an anser????THEY DO NOT KNOW THEIR PROCESSES!!!! i was not the only irate customer in the shop. The were 3 guys huddled around 1 PC all staring at customers doing nothing. i went back yesterday and Patrick was sleeping behind his PC and fell asleep WHILE i was talking to him!!!"""