1 reviews | Active since Mar 2015
Terrible Service and Signal
I have been with MTN for years. I upgraded my phone lastjuly and in december it started giving me problems. Dropping calls often. I took it ot the apple store and they ran a diagnostic. Thye told me there was nothing wrong with the phone, it is the network. I then took it to MTN, they reset the network settings. Just to add it is not dropping the occassional call but over 70% of the calls I make. I started taking photos of all the dropped call screens to show them I wasnt making this up. I went to MTN at century city a second time, they said to me it is the sim card and they will swap it. As im leaving thetheir network drops the call im on. They then resent the network settings again. I have tried their techincal call centre and they said they cant do anything (after keeping me on hold for 30 mins). All I can say is if you want cell reception in cape town dont use MTN. Doe anyone know of a ombudsman I csn complain to in order to get out of this MTN contract due to lack of service? I just cant work at my job without a working cell phone connection!
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for any inconvenience caused.
In order for us to assist, kindly populate the template list below and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can contact them on number *** toll-free from a MTN sim card and chargeable from other Service Provider's numbers weekdays only from 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
The number for the ombudsman is ***.
Regards,
Nomonde.
REQ:***
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for any inconvenience caused.
In order for us to assist, kindly populate the template list below and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can contact them on number *** toll-free from a MTN sim card and chargeable from other Service Provider's numbers weekdays only from 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
The number for the ombudsman is ***.
Regards,
Nomonde.
REQ:***