KR
Kishendra R
1 reviews | Active since Oct 2015
04 Oct 2015, 10:36
Terrible service and overharge
I upgraded my MTN contract to a top up. I was overcharged in the second month and I contacted MTN. I have been trying to resolve this but MTN do not care. E-mails have been sent and no solution has been reached.<br> I am tired and need this resolved.
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MTN South Africa's replyOfficial
06 Oct 2015, 09:24Hello kishen1,
We are truly sorry for the breakdown in service and for the inconvenience caused.
We've perused your account, specifically the invoice dated the 1st of June 2015. We can confirm that you were not overcharged, the additional charges (PSD call charges & calls) were from your previous package (MTN Anytime 100).
The additional usage that was billed on the invoice started from the 9th of May 2015 when your data bundles and airtime was depleted. When you upgraded on the 21st of May 2015 there was no further additional usage generated, as your contract was migrated over to the MTN Anytime 100 Top Up.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused.
We've perused your account, specifically the invoice dated the 1st of June 2015. We can confirm that you were not overcharged, the additional charges (PSD call charges & calls) were from your previous package (MTN Anytime 100).
The additional usage that was billed on the invoice started from the 9th of May 2015 when your data bundles and airtime was depleted. When you upgraded on the 21st of May 2015 there was no further additional usage generated, as your contract was migrated over to the MTN Anytime 100 Top Up.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply06 Oct 2015, 09:24
Official
Hello kishen1,
We are truly sorry for the breakdown in service and for the inconvenience caused.
We've perused your account, specifically the invoice dated the 1st of June 2015. We can confirm that you were not overcharged, the additional charges (PSD call charges & calls) were from your previous package (MTN Anytime 100).
The additional usage that was billed on the invoice started from the 9th of May 2015 when your data bundles and airtime was depleted. When you upgraded on the 21st of May 2015 there was no further additional usage generated, as your contract was migrated over to the MTN Anytime 100 Top Up.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused.
We've perused your account, specifically the invoice dated the 1st of June 2015. We can confirm that you were not overcharged, the additional charges (PSD call charges & calls) were from your previous package (MTN Anytime 100).
The additional usage that was billed on the invoice started from the 9th of May 2015 when your data bundles and airtime was depleted. When you upgraded on the 21st of May 2015 there was no further additional usage generated, as your contract was migrated over to the MTN Anytime 100 Top Up.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***