1 reviews | Active since Oct 2016
TERRIBLE service and no response from MTN Morningside
<p>I took out a contract with MTN Morningside more than 2 months ago. I have not received SMSs or Data since then. I had enquired at MTN a month ago, and they put a request through for it to be loaded - giving me a reference number.</p> <p> </p> <p>2 weeks ago, I enquired again from MTN Morningside (Bongane) and he said he had escalated the matter. Since then nothing has happened. On Monday, MTN Morningside said they would escalate it to their managers who since have not made contact with me (Dushen, Gavin, Phinda). </p> <p> </p> <p>I am am really frustrated with this branch and network who don't seem interested in solving my problem at all.</p>
Good morning Idrees Solwa
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Good morning Idrees Solwa
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Lungi,
I still haven't received a response from either you or MTN Morningside. Please contact me on ********** 786 or give me your contact details.
Lungi,
I still haven't received a response from either you or MTN Morningside. Please contact me on ********** 786 or give me your contact details.
alternatively, **********
alternatively, **********
