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Idrees S

1 reviews | Active since Oct 2016

08 Oct 2016, 09:20

TERRIBLE service and no response from MTN Morningside

<p>I took out a contract with MTN Morningside more than 2 months ago. I have not received SMSs or Data since then. I had enquired at MTN a month ago, and they put a request through for it to be loaded - giving me a reference number.</p> <p> </p> <p>2 weeks ago, I enquired again from MTN Morningside (Bongane) and he said he had escalated the matter. Since then nothing has happened. On Monday, MTN Morningside said they would escalate it to their managers who since have not made contact with me (Dushen, Gavin, Phinda). </p> <p> </p> <p>I am am really frustrated with this branch and network who don't seem interested in solving my problem at all.</p>

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Replies (4)
MTN South Africa
MTN South Africa's reply10 Oct 2016, 09:22
Official

Good morning Idrees Solwa

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,

Lungi

REQ:***

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Idrees S's update10 Oct 2016, 09:45
Reviewer Update
Lungi, Please call me and I'll give you the details. Idrees
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Idrees S's update12 Oct 2016, 09:13
Reviewer Update

Lungi,

I still haven't received a response from either you or MTN Morningside. Please contact me on ********** 786 or give me your contact details.

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Idrees S's update12 Oct 2016, 09:14
Reviewer Update

alternatively, **********