Terrible Service and No Care for their Customers

If I could give zero stars, I would. On Thursday 05 October I got smash and grabbed in the evening and my phone was ******. Once I got home, I phoned MTN's ***** department to block my sim/phone and struggled to get through for an hour.... An HOUR for something that is an emergency. Once I got through, the consultant was unhelpful and there was no sense of urgency. After assisting me I asked what my options are as I did not have insurance on the device and the consultant said that I can do an early upgrade and the fee to do so will be 15% of the contract value. The next day when I went to an MTN store to look at this option and do a sim swap, the consultant said that this is not possible and the consultant advised me incorrectly. Clearly the consultants are not trained and do not exactly know what they are doing. The following day I also had to visit three branches before I could get assisted with JUST A SIM SWAP. The one branch's system was down, the other could not help me due to some error and being unable to do a sim swap and the third could finally sort out a sim swap. However, they could still not assist me with adding another contract so I could get a phone. This was Friday 06 October. I was told I would be phoned later on Friday evening once the system issues are resolved and I could come and fetch the phone. Today on 10 October, I still have not received any further feedback or assistance. I highly regret taking out a contract with MTN and would advise against it. Their service and customer care is terrible and they certainly do not care.