terrible service and no assistance

<p>Been trying to do a sim swap with MTN since last week they told me i need to pay first b4 they can do that, i paid emailed the proof of payment, when i caled the call centre they said the received the payment and have reactivated the line but at their outlet line is closed, i've been goin to the outlet in WOODMEAD every single day since last week bt um always turned down that the system is down or the payment is not reflecting and that line is suspended. um sick and tired now its been a week already.</p> <p>what is it that i need to do to get my sim swap done at MTN?</p>