TERRIBLE SERVICE and lack of communication

I was contacted on the 15/11/2023 to take out a contract by Mtn. I had a previous mtn contract that expired in June 2023. I completed all the information and the sales consultant said the delivery company will be in contact with me to drop off the device. It's over a month and I'm still awaiting the device my husband who took out the same contract after me recieved his device 3 days later. We were both promised R500 take alot vouchers with this contract as part of the promotion my husband is still awaiting this voucher weeks after receiving the device.

I went into the mtn stores they said they can't help me the system says the application is pending and I must sort it out with the online mtn consultants. The online mtn consultants are completely useless for weeks they can only say my application is pending because of 1)they need to check my credit score and 2)perhaps I've reached my credit limit with mtn. This feedback is complete nonsense a credit score can be recieved within minutes not weeks I've never incurred debt against my name so there should be no issues with my credit score. And how could I possibly have reached my mtn credit limit when I currently have no contracts with mtn and my previous contract with mtn that expired in June 2023 was a more expensive than this new contract I app**** for....

This service is so appauling and infuriating no one communicates I need to constantly phone in and then get no answers. I will never take out or recommend a mtn online contract again!!!!

I was promised a call on the 8th December from manager I'm still waiting! I emailed Mtn complaints email *** and *** on the 13/12/23 no reply.

The absolute worse service completely dissapointed with Mtn. Mtn was so quick to sign me up for the contract as soon as it was signed no feedback no communication.... NOTHING