Terrible service and frustrating

Good day I would like to complain about the service which I’m currently experiencing at Woodlands Mall (Pretoria East ) MTN store .I bought my phone in woodland mall MTN December 2017 from the consultant Wilhelmina Masuku December 2017. On the 28 September 2018 my phone refused to work , all the icons froze . I then decided to take it to MTN store in Woodlands Mall, I was requested to bring a battery charger and they book it for repairs on the 30 September 2018. I received a call from MTN (Wilhelmina Masuku) informing me that my camera is also broken which I was a suprise because when I handed my phone over the camera was working and the consultant witnessed it. I then told them that. A month passed by without hearing anything from MTN , cause I was informed that my phone will take only 3 weeks .I then decided to visit the store and was told (Wilhelmina Masuku) the quotation was sent to me which I never received and the consultant (Wilhelmina Masuku) also didn’t get that quotation . They then said to me they will investigate and come back to me which never happened. I have been going to MTN store every week and inform them that I need my phone and I will go fix it myself. This is also very unfair since the phone is still under warranty. Every week and every time I’m told they will call me which they never did . Every time I go and insist that I need to see the manager I will be told he is busy or not available

I managed to see the manager (Jaco Cloete ) now on the 3rd January 2019 and he told me the quotation of R4000 was sent which I never got and that’s what I need to pay. None of them can even proof where that quotation was sent. To make it clear the quote was never sent to me therefore I have never accepted the exorbitant amount to repair a phone that’s not even worth R5000. It is unthinkable that anyone should expect me to pay that to who I don’t know without proper documentation presented to me with the reasons why things that were not a problem on my phone are now issues. I have requested that my phone be returned and to date none of them can tell me where and why am I not receiving my phone back. This kind of service is totally unacceptable. I cannot continue to be paying for a phone I do not have. All these months I have not even been given a loan phone and all I’m getting is the run around. It is not fair cause that phone I use it for work and my employer is paying me monthly for something I don’t have. My work is suffering and my personal life is being impacted cause of MTN ,and I’m paying the phone every month .

I would like to request that my phone be returned to me with immediate effect and be compensated for all the struggle ..MTN service is very poor and people are treated differently . Mtn needto call me ********** 579